CUSTOMER SERVICE

How can I get ahold of nonstop?

We are a small team, but will do our best to get back to you within 24 hours.
Email contact: hello@thenonstopstore.com

 

ORDERS

How can I check that my order has been received?

Thank you for your order! Once you have completed your order, nonstop will send you a confirmation email. If you don’t receive the email within 24 hours, please contact customer service. You can also check it by going into your account and there you will see all your recent orders and its status.

If there is any problem with your order (stock issues, cancellation, etc), we will contact you as soon as possible.

 

Can I cancel or change my order?

Please contact us immediately after placing your order via hello@thenonstopstore.com and our customer service department will inform you if it is possible to cancel or change your order. Note that we can not assure that the cancellation or changes can be effective.

 

Who can I contact if I have a problem with my order?

Please check the products upon delivery and report any issues within 3 days. All inquiries can be forwarded to hello@thenonstopstore.com. Please keep in mind we are a small team and will do our best to get back to you within 24 hours.

 

SHIPPING

Where does nonstop deliver to?

Currently we only ship to the US, but are hoping to expand in the near future.

 

How long will my order take to arrive?

Orders ship within 2–5 business days.

Shipping times vary from product-to-product; based on demand, shipping location and the shipping method.

Please note, once an order is shown as delivered via tracking, nonstop is not responsible for replacing missing or stolen items.

 

Can I track my order?

Sign in to your account and go to “my orders,” then find the order that you want to track, there you will find the link to the courier tracking. If service not available, please contact customer service at hello@thenonstopstore.com.

 

How much will I pay for shipping?

Delivery costs are calculated automatically according to the place of delivery, the weight and the total volume of the ordered articles, in order to ensure you as fair a cost as possible. For each order, we indicate the exact amount of the delivery costs to you once you have selected the address of delivery, before the confirmation of your order.

 

PAYMENT

Which forms of payment can I use to make my purchase?

Payment can be made by all major credit or debit cards.

 

Is it safe to use my credit card on the website?

Yes the data is transmitted using SSL encryption.

 

Why has my credit card been rejected?

Your card may have been rejected for one of the following reasons:
- The card may have expired. Check that your card is still valid.
- You may have reached the card limit. Check with your bank to ensure your card has not exceeded the purchase limit set.
- Data may have been entered incorrectly. Check that you have filled all the necessary fields correctly.

 

How do I use a promotional code?

If you have a promotional code, you can enter it during the purchase process before validating your order. You can apply it at the checkout page. Once you have added the code, click 'Apply' and the promotion will be applied to your final purchase total.

 

RETURNS & EXCHANGES

Can I return my order?

You can request a return for any product within 14 days of delivery.

The item(s) must be in its original condition, it can not have been used or washed, it needs to have all tags & labels (if applicable) still attached to each product, and needs to be sent back in its original bag (if applicable).

 

How do I make a return?

Contact customer service for a return authorization and shipping label. Once we receive the package and verify the products are in their original condition we will process the refund, which may take 10-15 business days to show in your account. Please check the products upon delivery and report any issues within 3 days.

The return cost is $3.95 USD and will be deducted from the refund once the return is processed and accepted at our warehouse.

 

What are the terms and conditions for returns?

Items must be in perfect condition and with the original tags (if applicable). In case you have received a defective item, please contact customer service.

Shipping costs of the original order are non-refundable. If you receive a refund, the cost of $3.95 for return shipping will be deducted from your refund.

 

I would like to exchange my order?

We do not offer a direct exchange service. If you wish to exchange an item(s), we ask you to return the items wished to be exchanged and place a new order with the correct items. If you have any questions or concerns, you are always welcome to contact customer service via hello@thenonstopstore.com

 

What is the cost of returning items?

The return cost is $3.95 USD and will be deducted from the refund once the return is processed and accepted at our warehouse.

 

When and how will I receive reimbursement?

Your reimbursement will be sent back to the same payment method used to place the order within 10-15 business days after the parcel is received at our warehouse.

 

PRODUCT

How can I find out what size is right for me?

In each product description, the model’s age and size they’re wearing is shown. Additionally, our products tend to run true to size or a touch larger with room to grow. If any other information is needed, please contact customer service and we will be happy to help.

 

Where are the products manufactured?

Our products are manufactured all over the world, depending on the brand. If you’re looking for information about a specific product, please reach out!