SHIPPING

Where does nonstop deliver to?

Currently we only ship to the US, but are hoping to expand in the near future.

 

How long will my order take to arrive?

Orders ship within 2–5 business days.

Shipping times vary from product-to-product; based on demand, shipping location and the shipping method.

Please note, once an order is shown as delivered via tracking, nonstop is not responsible for replacing missing or stolen items.

 

Can I track my order?

Sign in to your account and go to “my orders”, then find the order that you want to track, there you will find the link to the courier tracking. If service not available, please contact our customer service at hello@thenonstopstore.com.

 

How much will I pay for shipping?

Delivery costs are calculated automatically according to the place of delivery, the weight and the total volume of the ordered articles, in order to ensure you as fair a cost as possible. For each order, we indicate the exact amount of the delivery costs to you once you have selected the address of delivery, before the confirmation of your order.

 

RETURNS & EXCHANGES

Can I return my order?

You can request a return for any product within 14 days of delivery.

The item(s) must be in its original condition, it can not have been used or washed, it needs to have all tags & labels (if applicable) still attached to each product, and needs to be sent back in its original bag (if applicable).

 

How do I make a return?

Contact our customer service for a return authorization and shipping label. Once we receive the package and verify the products are in their original condition we will process the refund, which may take 10-15 business days to show in your account. Please check the products upon delivery and report any issues within 3 days.

The return cost is $3.95 USD and will be deducted from the refund once the return is processed and accepted at our warehouse.

 

What are the terms and conditions for returns?

Items must be in perfect condition and with the original tags (if applicable). In case you have received a defective item, please contact our Customer Service team by sending an email to hello@thenonstopstore.com

Shipping costs of the original order are non-refundable. If you receive a refund, the cost of $3.95 for return shipping will be deducted from your refund.

 

I would like to exchange my order?

We do not offer a direct exchange service. If you wish to exchange an item(s), we ask you to return the items wished to be exchanged and place a new order with the correct items. If you have any questions or concerns, you are always welcome to contact our customer service via hello@thenonstopstore.com

 

What is the cost of returning items?

The return cost is $3.95 USD and will be deducted from the refund once the return is processed and accepted at our warehouse.

 

When and how will I receive reimbursement?

Your reimbursement will be sent back to the same payment method used to place the order within 10-15 business days after the parcel is received at our warehouse.